THE MEANING OF YOUR PRIVACY AND OUR OBLIGATIONS UNDER THE PRIVACY ACT
Your personal privacy is very important to us. We respect and are committed to maintaining your privacy around any information relating to you. If there is something you don’t understand or that you would like to discuss further, please email us or ring 1800 33 4673 at any time and we will be happy to help, between 8:00am and 9:00pm AEST Monday to Friday.
COLLECTION OF YOUR INFORMATION
We collect your information only where necessary and relevant so that we can provide you with our services and, subject to your permission, conduct research. The nature of your information that is held by us will vary depending on the nature of your interaction with us. The information which identifies you and is specific to you is only collected when it relates to a specific purpose or is relevant for our activities at Butterfly.
The information that you provide is so that we can best support you and understand the impact of our services. You may choose to use the Butterfly National Helpline without telling us who you are or revealing any information that personally identifies you.
We may collect your information in different ways including (but not limited to) phone, webchat, emails, forms completed and provided to us in hard copy or electronically. We may also collect website statistics (which includes pages accessed and search terms used) but this information is not identifiable. The type of information that we collect from you, depending upon its purpose, may include your name, mail and/or email address, phone number, date of birth. Some research activities may require your sensitive (including health) information, including details on your physical or mental health and well being. If you are under 16 years old, we assume that you have contacted us with parental or guardian consent. If this is not the case we ask you to advise us accordingly.
Where your information includes sensitive information about your physical or mental health, background or a disability, we are careful that it be kept secure.
USE AND DISCLOSURE
We use and disclose your information only to fulfill the purpose for which it is collected. If you do not provide some or all of the information requested, we may not be able to offer you our services or provide you with information you request from us. We will usually collect your personal information directly from you.
If we need to contact you, we will use the details you provide to us. You may at times give information to us about other individuals, such as emergency details. If so, we rely on you to inform those individuals that you are providing their personal information to us and you agree that it is your responsibility to advise them about this policy.
In certain circumstances, if your communication with us raises safety concerns, we may need to pass on your contact information (if you have supplied it) to the relevant authorities who can help protect you and/or others, such as a crisis service or the police without your consent. Where possible we will work with you openly, letting you know if our concerns reach the point where we need to involve other services. We are obliged to try to protect you and/or others if the information you submit tells us that:
Although we take reasonable steps to protect the privacy and security of your information, we are not liable for any unauthorised access or use of that Information. Please note that the internet is never totally secure and we provide no warranty as to the security of your information. Accordingly, any information which you provide to us is at your own risk.
Cookies and session information cookies are pieces of information that a site sends to your computer’s hard disk when you access information on that site. Each time you use your computer to access the same site, the information that was previously received is sent back to the site by your browser. Cookies do not identify individual users and are not considered personal information.
ACCESS AND CORRECTION OF PERSONAL INFORMATION
We try to ensure that your information as provided by you to us remains accurate and current. Under the Privacy Law, you have the right to obtain access to any information which we hold about you, and to advise of any inaccuracy, if it is out of date, incomplete, irrelevant or misleading. There are some exceptions to this right set out in law. Please advise us of changes to your contact details.
To make a request to access or update any of your information we hold about you, please contact the National Manager, Programs and Practice in writing to firstname.lastname@example.org. We will require you to verify your identity and specify what Information you require.
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