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Online Support Groups - step-by-step technical guide

How to get started

For new users of this service, when you are ready to join an online support group, there are four simple steps.

  1. Enter the Online Support Group.
    This will open up the Online Support Group information window.

  2. Select whether you would like to remain anonymous, or register. 
    If you would prefer to remain anonymous, just tick the ‘chat anonymously’ box. You will be assigned a username for this session only.

    Registering allows you to create a username and password so that you can log in quickly next time. If you register, you will be asked to create a username and password.

  3. Answer a few questions about yourself, then read and accept the Terms and Conditions.
    If you choose not to remain anonymous, you’ll be asked your name, email, postcode, age, whether you are Aboriginal and/or Torres Strait Islander and your gender. This record is not kept with your chat, and will only be used for training or clinical supervision purposes or to evaluate and improve our service.

    You will then be asked to confirm your acceptance of our Terms and Conditions to continue.
    If you have logged in before, you will need to confirm your postcode hasn’t changed since the last time you logged in.

  4. Enter the information displayed in the box below the registration form.
    This helps prevent malicious and automated attempts to access the site.  Then click “Enter the Support Room” to join the group.

If you are experiencing difficulties in entering the support group, please email us at

Terms and Conditions of Use

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