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You are here: Support for Australians experiencing eating disordersOur Services Butterfly National Helpline – Eating Disorder and Body Image Issues Support › Chat Online

Chat Online

We're open 8am – midnight AEST, seven days a week. 

Over January, you may find we are busier than usual. Please bear with us, we really want to support you. If you can't get through, please leave a voicemail or email us at and we'll get back to you as soon as we can.

Over the Australia Day long weekend we will be open 26 and 27 January, and closed on Monday 28 January (national public holiday).


The Butterfly National Helpline 1800 ED HOPE is an Australia-wide service that provides support for those within experiencing disordered eating or eating disorders, their carers, health professionals and those concerned about someone close to them. We can provide support, brief counselling, and referrals via webchat.  

Log in with your details above to connect with one of our experienced, compassionate and professionally trained staff. If unable to log in to webchat, check that pop ups are allowed on your browser.

Thank you for your patience while a counsellor connects with the chat. Sometimes we may need to limit the chat to 20 minutes at times when there is an influx of contacts. If you have difficulty connecting, please don’t hesitate to email us at or call 1800 33 46 73.

To access the Butterfly National Helpline 1800 ED HOPE Privacy Policy please click here: Butterfly's National Helpline Privacy Policy



Butterfly does not operate a crisis line and cannot provide medical help. If you or someone you know is in crisis, please call one of the following:

Police &
Lifeline Kids Helpline
000 13 11 14 1800 551 800

Support Butterfly
with a donation.

Worried about a friend or someone you care about?

It can be extremely difficult raising the subject of eating disorders with a friend or loved one. To be supportive one needs to learn what to say and what not to say.  


We can help you with knowing when to talk to your friend and what to say. ›

Concerned parents & carers

Communicating your concern with your child about eating and dieting behaviour can be extremely difficult. Butterfly offers a range of services that can provide you with skills and information related to communicating with your child.  


We can help you with recognising issues and what to do. ›

Teachers & Professionals Working with Young People

Teachers and those working with young people are often the first to become aware of dis-ordered eating behaviours.  Butterfly Education provides early intervention and prevention skills for professionals working with young people. 

We have a range of advice & resources ›