Web Counselling

Clicking here will take start a web counselling session.
Once you have signed in, please DO NOT sign out again until your session is complete. If you do sign out, your call will return to the end of the queue.

Butterfly offers free, secure, confidential, one-on-one web counselling as part of its National ED HOPE Service.

Butterfly web counselling is a live, one-to-one counselling service over the internet to anyone who is concerned about an eating disorder, disordered eating or body image problems. You will be able to communicate privately with a professional counsellor from your keyboard, using text.  Like our telephone and email service, it is free, secure and confidential.  You can give your name, or remain anonymous.

Web counselling is open Monday to Friday 8am to 9pm AEST (except public holidays). While we try to provide an unlimited service when possible, please be aware that at times of peak usage, we may have to limit the length of your web chat to 20 minutes.

Also, if we have reached our web counselling user queue limit, the link above will default to “Offline” until we have the capacity to accept more people in the queue. In these instances, please be patient and check back later or at another scheduled chat time.

If you would like to contact the National Support Line directly, please call 1800 33 4673 or email support@thebutterflyfoundation.org.au. Note that the National Support Line hours of operation are the same as those for web counselling. 

What to expect from Web Counselling?

Our counsellors are professionally trained, compassionate and experienced in eating disorders. We understand that everyone’s experience of an eating disorder is unique and will respond accordingly. We provide personalised support and coping strategies, and information to help increase your understanding of your or your loved one’s illness. We can offer guidance on treatment options and connections with other services and specialists.

I'm a New User. How Do I Use This Service?

For new users of this service, when you are ready to commence a counselling session there are four simple steps.

Step 1:  When the service is open, click on the “Click here to enter” button at the top of this page or below.

This will open up a web counselling information window.

Step 2: Decide whether you would like to remain anonymous, or register.

Registering allows our counsellors to view your previous contacts and provide continuity the next time you visit.  If you decide to register, you will be asked to choose a user name and password.  If you decide to remain anonymous, just tick the ‘chat anonymously’ box.

Step 3: Answer a few simple questions about yourself, then read and accept the Terms and Conditions.

Complete a few basic demographic questions; then please familiarise yourself with our Terms and Conditions and confirm your acceptance of them if you would like to continue.

Step 4: Request a counselling session.

Enter the Captcha code displayed in the box below it (this helps prevent malicious and automated attempts to access the site) and click “Chat Now” to request your counselling session.

NB: If you find that you are experiencing difficulties with the service, please email us at support@thebutterflyfoundation.org.au in order for us to continue the support. 

Emergency Help

The Butterfly Web Counselling Service is not a crisis service and may not be suitable for you if you are currently in a crisis situation.

If you are seeking help for a medical emergency or crisis involving personal safety (e.g. suicidal feelings  or self-harm), please contact one of the Emergency support services listed below for immediate telephone assistance.

  • Police & Ambulance Emergency 000
  • Lifeline 13 11 14
  • Kids Helpline 1800 551 800