National Helpline

Butterfly’s National Helpline is Australia’s national eating disorders support service providing phone, email and web counselling as well as a range of online resources. Our counsellors are experienced, and professionally trained in supporting those affected by an eating disorder throughout their journey. They are well equipped to provide information and guidance on treatment options as well as referral pathways.

Butterfly’s National Helpline Service includes phone, email, and live chat support.

Call 1800 33 4673


Butterfly understands that everyone’s experience of an eating disorder is different, and the counselling team are able to provide personalised support. Our counsellors can help you develop coping strategies, and provide information to help increase your understanding of your, or your loved one’s, illness. The team can also offer guidance on treatment options and connections with other services and specialists.

Butterfly’s National Helpline is open Monday to Friday 8am to 9pm AEST (except public holidays).

Butterfly’s National Helpline provides confidential support for:

    • People with eating disorders
    • People with body image issues
    • Carers
    • Partners
    • Family members
    • Friends
    • Teachers
    • Counsellors
    • Employers
    • Health professionals
    • Anyone with a question about eating disorders or negative body image.

The Helpline is not a crisis line and cannot provide medical help. If in crisis please contact:

    • Police & Ambulance Emergency 000
    • Lifeline 13 11 14
    • Kids Helpline 1800 551 800

Qualified professionals who have experience in treating eating disorders are invited to apply to be listed on the Helpline’s National Referral Database. You can find out more information or express your interest by emailing